Terms & Conditions

The terms governing your use of UK TEFL Institute's website and services.

These Terms and Conditions ("Terms") govern your access to and use of the UK TEFL Institute website and all courses, materials, and services provided through it (collectively, the "Services"). By accessing our website or enrolling in any of our courses, you agree to be bound by these Terms in full. If you do not agree with any part of these Terms, you must not use our Services.

UK TEFL Institute is operated from 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom.

Last updated: 1 March 2026

1. Acceptance of Terms

By using this website, creating an account, or enrolling in a course, you confirm that:

  • You are at least 18 years of age or have the consent of a parent or legal guardian.
  • You have the legal capacity to enter into a binding agreement.
  • You will use our Services in compliance with these Terms and all applicable laws and regulations.
  • The information you provide during registration and enrolment is accurate, current, and complete.

We reserve the right to amend these Terms at any time. Material changes will be communicated via our website or by email. Your continued use of our Services after any amendments constitutes your acceptance of the revised Terms.

2. Description of Services

UK TEFL Institute provides internationally accredited TEFL (Teaching English as a Foreign Language) and TESOL (Teaching English to Speakers of Other Languages) certification courses delivered online. Our Services include:

  • Access to online course materials, modules, and learning resources.
  • Tutor support and assessment of coursework.
  • Issuance of accredited certificates upon successful completion of a course.
  • Career guidance, job placement assistance, and access to teaching resources.

We make every effort to ensure that the information on our website is accurate and up to date. However, we reserve the right to modify course content, pricing, and availability without prior notice where reasonably necessary.

3. User Accounts

To enrol in a course, you must create a user account. You are responsible for:

  • Maintaining the confidentiality of your account credentials, including your password.
  • All activities that occur under your account, whether or not authorised by you.
  • Notifying us immediately of any unauthorised use of your account or any other breach of security.
  • Ensuring that your account information remains accurate and up to date.

We reserve the right to suspend or terminate your account if we reasonably believe that you have breached these Terms, provided false information, or are using your account in a manner that is harmful to other users or to our business.

4. Payment and Pricing

4.1 Course Fees

All course fees are displayed on our website in British Pounds Sterling (GBP) and are inclusive of VAT where applicable. Prices are subject to change, but any changes will not affect orders that have already been confirmed.

4.2 Payment Methods

We accept payment by major credit and debit cards and other payment methods as indicated at the point of purchase. All payments are processed securely through PCI DSS-compliant third-party payment providers. UK TEFL Institute does not store your full payment card details on our servers.

4.3 Refund Policy

We offer refunds in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

  • Cancellation period: You have 14 days from the date of enrolment to cancel your order and receive a full refund, provided you have not accessed or commenced any course materials.
  • After accessing course materials: If you have begun studying your course within the 14-day cancellation period, a proportionate deduction may be made from your refund to reflect the materials accessed.
  • After 14 days: Refund requests made after the 14-day cancellation period will be considered on a case-by-case basis at our discretion.

To request a refund, please contact us at [email protected] with your order details. Approved refunds will be processed to the original payment method within 14 business days.

5. Course Delivery and Completion

  • Access: Upon successful payment, you will be granted access to your chosen course materials. Courses are self-paced, and you may complete them at a time and speed that suits you.
  • Duration: There is no fixed deadline for completing your course, though we recommend completing it within 6 months of enrolment to maintain continuity of study.
  • Assessment: Each course includes assessed coursework that must be completed and submitted to a satisfactory standard in order to receive your certificate.
  • Certification: Upon successful completion of all required modules and assessments, you will receive an accredited TEFL/TESOL certificate issued by UK TEFL Institute.
  • Resubmission: If your coursework does not meet the required standard, you will be given the opportunity to resubmit with guidance from your assigned tutor at no additional charge.

6. Intellectual Property

All content on this website and within our course materials -- including but not limited to text, graphics, logos, images, audio, video, software, and the compilation thereof -- is the property of UK TEFL Institute or its content suppliers and is protected by United Kingdom and international copyright, trademark, and other intellectual property laws.

6.1 Permitted Use

  • You may access and use course materials solely for your own personal, non-commercial educational purposes.
  • You may download or print reasonable portions of course materials for personal study reference.

6.2 Prohibited Use

  • You may not reproduce, distribute, modify, display, sell, license, or create derivative works from any of our content without our prior written consent.
  • You may not share your course login credentials with others or allow others to access course materials through your account.
  • You may not use any automated system, including bots or scrapers, to access our website or extract content.
  • You may not remove, alter, or obscure any copyright, trademark, or other proprietary notices.

7. User Conduct

When using our Services, you agree not to:

  • Submit any coursework or assessment material that is not your own original work (plagiarism will result in immediate disqualification).
  • Use our Services for any unlawful, fraudulent, or harmful purpose.
  • Upload, transmit, or distribute any content that is defamatory, obscene, threatening, or otherwise objectionable.
  • Attempt to gain unauthorised access to any part of our website, servers, or systems.
  • Interfere with or disrupt the operation of our website or the experience of other users.
  • Impersonate any person or entity, or falsely represent your affiliation with any person or entity.

8. Limitation of Liability

8.1 Disclaimer of Warranties

Our Services are provided on an "as is" and "as available" basis. While we endeavour to ensure that our website and course materials are accurate, complete, and available without interruption, we do not warrant that:

  • Our website will be available at all times or free from errors or viruses.
  • Course materials will meet your specific expectations or requirements beyond what is described.
  • Completion of a course will guarantee employment or a specific outcome.

8.2 Limitation

To the fullest extent permitted by English law:

  • UK TEFL Institute shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our Services.
  • Our total liability for any claim arising out of or relating to these Terms or our Services shall not exceed the total amount paid by you for the course giving rise to the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

9. Indemnification

You agree to indemnify, defend, and hold harmless UK TEFL Institute, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms, your use of our Services, or your violation of any applicable law or the rights of any third party.

10. Third-Party Links and Services

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by UK TEFL Institute. We are not responsible for the content, privacy policies, or practices of any third-party websites. The inclusion of any link does not imply endorsement, approval, or affiliation. You access third-party websites entirely at your own risk.

11. Force Majeure

UK TEFL Institute shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, pandemics, internet service failures, power outages, or industrial action.

12. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, provided that nothing in this clause shall prevent either party from seeking injunctive or other equitable relief in any court of competent jurisdiction.

If you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in the courts of the country in which you are resident.

13. Severability and Waiver

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver of any term shall only be effective if made in writing and signed by an authorised representative of UK TEFL Institute.

14. Contact Information

If you have any questions or concerns about these Terms, please contact us:

UK TEFL Institute

71-75 Shelton Street, London, WC2H 9JQ

Email: [email protected]

Telephone: +44 20 7946 0958